Shipping policy

Thank you for shopping with Toptieta.

This Shipping Policy explains the shipping destinations, costs, order cutoff time, processing time, estimated delivery time, and delivery support for orders placed through www.toptieta.com.

1. Shipping Destinations

Toptieta currently ships to delivery addresses within the United States.

Please enter a complete and accurate delivery address at checkout. If checkout cannot accept your address, contact us before placing your order.

2. Shipping Costs

We offer free standard shipping on all United States orders, with no minimum purchase amount.

The standard shipping charge is $0.00 USD. You can review your order total, including any applicable taxes and discounts, before completing payment.

3. Order Cutoff Time

Our daily order cutoff time is:

12:00 AM Eastern Time (ET) — midnight at the start of the day.

Orders placed after the cutoff time are scheduled to begin processing on the next business day. Orders placed on weekends or U.S. public holidays are scheduled to begin processing on the next available business day.

Eastern Time follows Eastern Standard Time (EST) or Eastern Daylight Time (EDT), depending on the season.

The cutoff time determines the processing schedule; it does not mean that an order will ship immediately.

4. Order Processing Time

Order processing takes 1–3 business days.

Processing days: Monday–Friday, excluding U.S. public holidays.

Processing includes reviewing the order, preparing the items, and arranging shipment. This period takes place before the shipping transit period begins.

If an unexpected issue affects your order’s processing schedule, we will contact you using the email address provided at checkout.

5. Estimated Delivery Time

For United States standard shipping:

Delivery Stage Estimated Time
Order processing 1–3 business days
Shipping transit 6–9 business days
Total delivery time 7–12 business days

Total delivery time includes both order processing and shipping transit. The 7–12 business-day estimate does not begin only after shipment.

Shipping transit is the time between the carrier receiving your shipment and delivering it to your address.

For these estimates, business days are Monday–Friday, excluding U.S. public holidays. Weekends and holidays do not count toward the stated business-day ranges. Orders placed after the cutoff time begin the processing schedule on the next business day.

Delivery dates are estimates. Weather disruptions, carrier service interruptions, holidays, or address issues may affect delivery. If your order exceeds the estimated delivery window, please contact us so we can investigate and help resolve the delay.

6. Shipping Confirmation and Tracking

After your order is dispatched, we will send a shipping confirmation email with tracking information.

Tracking updates may take 24–72 hours to appear after dispatch or the carrier’s initial scan.

If you do not receive a shipping confirmation, please check your spam folder or contact hello@toptieta.com.

7. Address Accuracy and Order Changes

Please check your recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information before submitting your order.

If you need to correct an address, change an order, or request cancellation, email hello@toptieta.com as soon as possible and include your order number.

We will check whether the requested change can be made. Changes or cancellations may no longer be possible once the order has been prepared or dispatched.

If your order has already shipped, we will explain the available options. Returns are handled under our Return & Refund Policy.

8. Delayed, Lost, or Missing Packages

If your shipment is delayed, appears lost, or is marked as delivered but cannot be located, contact us with your order number and tracking number.

For a package marked as delivered, please also:

  • Confirm the delivery address on your order.

  • Check your mailbox, entrance, and other possible delivery locations.

  • Ask household members, building staff, or reception personnel whether they accepted it.

We will review the tracking information and work with the carrier to investigate. A delivery scan alone does not prevent you from contacting us for assistance.

If the shipment is confirmed lost or cannot be delivered due to an issue attributable to us or the carrier, we will arrange an appropriate resolution with you, such as a replacement or refund.

9. Failed Delivery and Returned Shipments

If a shipment is returned to us, we will contact you to discuss the reason and the available next steps.

If you request reshipment following an incorrect address or another delivery issue caused by the information you supplied, an additional reshipment cost may apply. We will explain the amount and obtain your agreement before proceeding.

You will not be charged a reshipment fee for an address or fulfillment error caused by Toptieta.

If you prefer a refund instead, we will explain the applicable refund arrangements under our Return & Refund Policy.

10. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or incorrect, contact hello@toptieta.com promptly with your order number and a description of the issue. Include photographs of the item and packaging where possible.

We will review the issue and arrange an appropriate resolution under our Return & Refund Policy.

11. Contact Information

For shipping, tracking, or delivery assistance, please contact us:

Store Name: Toptieta
Website: www.toptieta.com
Email: hello@toptieta.com
Phone: +1 667-673-9680

Business Address:
4347 52nd Ave S
St. Petersburg, FL 33711
United States

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Saturday and Sunday: Closed

Messages received outside our support hours will be reviewed during the next service period.