Refund policy

At Toptieta, we accept returns for both defective and non-defective products and offer exchanges. This policy explains the return conditions, mailing process, shipping costs, and refund procedures for orders delivered within the United States and purchased through www.toptieta.com.

1. Return and Exchange Window

You may request a return or exchange within 30 calendar days of receiving your order.

To start your request, email hello@toptieta.com within this period. A request submitted within the return window will not become ineligible solely because our response or authorization arrives after the window ends.

2. Eligible Product Condition

For non-defective returns and exchanges, products must be in new condition:

  • Unworn, unused, unwashed, and unaltered.

  • Free from stains, odors, pet hair, and damage caused after delivery.

  • With original tags attached.

  • With original packaging and any included accessories.

Please provide your order number or another proof of purchase so we can identify your order.

These condition requirements do not prevent you from reporting a product that arrived damaged, defective, or incorrect. Please follow Section 5 for those situations.

3. How to Request a Return or Exchange

Email hello@toptieta.com with:

  • Your order number.

  • The email address used for your purchase.

  • The item you want to return or exchange.

  • The reason for your request.

  • Your preferred size or color, if requesting an exchange.

  • Photos showing the issue, where possible, for damaged, defective, or incorrect items.

We will review your request and provide return authorization, a return reference or RMA, and mailing instructions.

Please contact us before mailing your item so we can identify the return and provide the correct instructions. Include your order number or return reference inside the package.

4. Return Method, Labels, and Shipping Costs

Returns and exchanges are accepted by mail only.

For ordinary returns and exchanges, customers are responsible for obtaining a return shipping label and arranging shipment with their chosen carrier. Toptieta does not include a return label in the package.

Non-defective returns and exchanges: You are responsible for return postage when the reason is a change of mind, fit preference, ordering the wrong size or color, or no longer wanting the item.

Damaged, defective, or incorrect items: Toptieta will cover reasonable standard return shipping costs when the issue is our responsibility. Contact us before purchasing postage so we can confirm the return arrangements and reimbursement process.

We recommend using a trackable mailing service and keeping your shipping receipt and tracking number until your return or exchange is complete.

We do not charge a restocking fee.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact hello@toptieta.com promptly if an item arrives damaged, defective, or different from what you ordered.

Include your order number, a description of the issue, and photographs of the item and packaging where possible.

After reviewing the issue, we will arrange an appropriate resolution with you, such as a return for a refund or a replacement. Any required return caused by our error will be at our expense.

6. Exchanges

We accept exchanges for eligible items within the 30-day window, subject to replacement availability.

Contact us with the item and size or color you would like. We will confirm availability and provide instructions for returning the original item.

Any price difference or applicable shipping cost will be explained before you agree to proceed. Customer-preference exchange returns follow the shipping responsibilities in Section 4.

If the requested replacement is unavailable, you may choose an available alternative or return the eligible item for a refund.

7. Refund Processing and Amount

We will inspect your return and issue an eligible refund within 3 days of receiving the returned item. This period includes our inspection and refund submission. We will notify you of the outcome by email.

Refunds are issued to the original payment method. The item refund is based on the amount actually paid, after any applicable discount.

Once we submit the refund, your bank, card issuer, or payment provider may require additional time to credit your account. This additional posting time is separate from our refund processing period.

If your return is not eligible, we will explain the reason and discuss the next steps with you.

Any original shipping charge paid at checkout is non-refundable for a customer-preference return. If the return is due to a damaged, defective, or incorrect item supplied by us, we will also refund any original shipping charge attributable to that item.

8. Return Address

Please obtain return authorization before mailing your package to:

Toptieta
4347 52nd Ave S
St. Petersburg, FL 33711
United States

Include your order number or return reference inside the package. This policy provides for mail returns; it does not offer in-person returns at this address.

9. Contact Information

For questions about returns, exchanges, or refunds, please contact us:

Store Name: Toptieta
Website: www.toptieta.com
Email: hello@toptieta.com
Phone: +1 667-673-9680

Business Address:
4347 52nd Ave S
St. Petersburg, FL 33711
United States

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Saturday and Sunday: Closed

Eastern Time follows EST or EDT depending on the season. Messages received outside our support hours will be reviewed during the next service period.