Privacy policy

Toptieta (“we,” “us,” or “our”) operates www.toptieta.com, including its related content, features, tools, products, and services (the “Services”). Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, make a purchase, use the Services, or communicate with us.

Please read this policy carefully. It provides information about our data practices and your choices; it does not replace any consent we must obtain under applicable law. If this policy conflicts with our Terms of Service concerning the processing of personal information, this Privacy Policy controls.

1. Personal Information We Collect or Process

Personal information means information that identifies you or can reasonably be linked to you. It does not include information that has been properly anonymized so that it cannot reasonably identify you.

Depending on your interaction with the Services, we may collect or process:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.

• Payment and transaction information: Payment details necessary to complete a purchase, the payment method used, transaction records, payment confirmations, and refund information. Payment credentials are processed through Shopify and the payment providers you select.

• Account information: Account identifiers, login credentials where applicable, preferences, and settings.

• Shopping activity: Products you view, add to your cart or wishlist where available, purchase, return, exchange, or cancel.

• Communications: Messages, support requests, and information or photographs you provide when asking for assistance.

• Device and usage information: IP address, browser type, device identifiers, network information, pages visited, and interactions with the Services.

• Preferences and inferences: Shopping interests or preferences derived from your interactions, where permitted by applicable law.

The information collected depends on the features you use and the information you choose to provide.

2. Sources of Personal Information

We obtain personal information:

• Directly from you when you place an order, use an account, complete a form, or contact us.

• Automatically through cookies, pixels, and similar technologies when you visit or interact with the Services.

• From service providers that support payments, hosting, shipping, customer support, security, or analytics.

• From business partners and third-party services, where permitted by law and consistent with your choices.

3. How We Use Personal Information

We use personal information for the following purposes:

Providing the Services: To process payments, fulfill and deliver orders, manage accounts, remember preferences, and handle cancellations, returns, exchanges, and refunds.

Customer support and communications: To answer questions, resolve issues, and send order confirmations, shipping updates, refund notices, and other service-related messages.

Improving and personalizing the Services: To understand how visitors use the website, maintain its functionality, improve the shopping experience, and provide relevant recommendations.

Marketing and advertising: To send promotional communications where permitted, deliver relevant advertisements, and measure advertising performance. These activities are subject to applicable consent requirements and your privacy choices.

Security and fraud prevention: To authenticate users, detect suspicious activity, protect transactions, and investigate fraud or misuse.

Legal and operational purposes: To maintain necessary records, comply with legal obligations, respond to valid legal requests, resolve disputes, and enforce our terms and policies.

Where applicable data protection law requires a legal basis, we process information as necessary to perform our contract with you, comply with legal obligations, pursue legitimate interests such as maintaining and securing our business subject to your rights, or with your consent. Where consent is required for marketing or non-essential tracking, we rely on that consent.

4. Cookies and Similar Technologies

We and our service providers, including Shopify, use cookies and similar technologies to operate the store, remember preferences, support checkout, improve security, understand website usage, and support advertising where permitted.

Where required by law, we obtain consent before using non-essential cookies or similar tracking technologies.

You can manage available choices through our website’s cookie controls and your browser settings. Blocking some cookies may affect account access, cart functionality, or checkout. Cookie preferences and advertising opt-outs may apply to a particular device or browser, so you may need to update your choices on other devices.

5. How We Disclose Personal Information

We may disclose personal information:

• To Shopify and service providers that support our store, including payment processing, hosting, data storage, analytics, customer support, order fulfillment, and delivery.

• To advertising and marketing partners to provide permitted advertising, campaign measurement, and related services, subject to your choices and applicable law.

• At your direction or with your consent, such as when you choose a third-party payment method or another optional integration.

• For legal and security purposes, including compliance with valid legal requests, fraud investigations, and protection of our rights and the rights of others.

• In connection with a business transaction, such as a proposed or completed merger, acquisition, restructuring, or sale of business assets, subject to applicable safeguards.

Some disclosures for advertising may be considered “sale,” “sharing,” or “targeted advertising” under applicable privacy laws, even where no money is exchanged. Available opt-out rights are explained below.

6. Relationship with Shopify

Shopify hosts our store and processes personal information to provide and improve the Services. Information you provide and information about your activity on our store may be shared with Shopify and service providers located in countries other than your own.

Our store uses Shopify enhanced features that may combine information about your interactions with Toptieta, other merchants, and Shopify to support personalized experiences, relevant advertising, and understanding how customers interact with our store and advertisements.

For certain enhanced features, Shopify is responsible for its own processing of personal information and for responding to requests concerning that processing.

You can learn more through the Shopify Consumer Privacy Policy and exercise applicable rights through the Shopify Privacy Portal.

Requests about Toptieta’s own handling of your information can be directed to us using the contact details below.

7. Your Privacy Rights and Choices

Depending on where you live and the laws that apply, you may have the right to:

• Access information about the personal information we hold and how we use or disclose it.

• Request correction of inaccurate personal information.

• Request deletion of personal information, subject to applicable exceptions.

• Obtain a copy of your personal information in a portable format.

• Opt out of processing considered sale, sharing, or targeted advertising.

• Object to or request restriction of certain processing.

• Withdraw consent where processing is based on consent.

• Appeal a decision concerning a privacy request, where applicable.

These rights are subject to applicable legal conditions and exceptions. Withdrawing consent does not affect processing that was lawful before withdrawal.

Advertising and Data-Sharing Choices

You may exercise applicable advertising opt-out rights through our Data Sharing Opt-Out page. You can also contact hello@toptieta.com for assistance with a privacy request.

Where applicable law requires us to honor Global Privacy Control (GPC), we treat a recognized GPC signal as an opt-out request for the browser or device sending it. Other browser “Do Not Track” signals are not treated as privacy requests unless required by law.

For choices concerning Shopify’s own processing, visit the Shopify Privacy Portal.

Marketing Communications

You can unsubscribe from promotional emails using the unsubscribe link in those emails. Unsubscribing from marketing does not stop necessary service messages, including order, shipping, or refund updates.

Submitting a Request

Contact hello@toptieta.com to exercise your applicable rights. We may need to verify your identity before completing a request, using information reasonably necessary for that purpose.

Where permitted, you may appoint an authorized agent. We may ask for proof of authorization and identity verification.

We will respond within the time required by applicable law and will not unlawfully discriminate against you for exercising your rights.

8. Children’s Information

The Services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from such children.

If you are a parent or guardian and believe a child has provided personal information to us, contact hello@toptieta.com so we can review the matter and take appropriate action.

As of the date of this policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, personal information of individuals under 16.

9. Security and Retention

We use reasonable measures designed to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed completely secure.

Please do not send full card numbers, security codes, passwords, or other sensitive credentials by email. If you use an account, keep your login information confidential.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing the Services, maintaining transaction records, meeting legal requirements, preventing fraud, resolving disputes, and enforcing agreements.

Retention periods vary according to the type of information and applicable legal obligations.

10. International Data Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you live. These countries may have different data protection laws.

Where applicable law requires safeguards for international transfers, we use recognized transfer mechanisms, such as applicable Standard Contractual Clauses or adequacy decisions, as appropriate.

11. Third-Party Websites and Public Content

Our website may link to third-party websites, services, or platforms. Their privacy practices are governed by their own policies, which you should review before providing information.

If you choose to post a review or other public content through an available feature, that information may be visible to other people. Avoid including sensitive personal information in public submissions.

A link to a third-party website does not, by itself, constitute an endorsement of that website or its practices.

12. Complaints

If you have a concern about how we handle personal information, contact us using the details below.

Depending on where you live, you may also have the right to appeal our response or complain to a relevant privacy or data protection authority. Individuals in the European Economic Area can find their authority through the European Data Protection Board.

13. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, services, or legal requirements. We will post the revised policy on our website and update the “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent.

14. Contact Information

For questions about this policy, our privacy practices, or your privacy rights, contact:

Store Name: Toptieta
Website: www.toptieta.com
Email: hello@toptieta.com
Phone: +1 667-673-9680

Business Address:
4347 52nd Ave S
St. Petersburg, FL 33711
United States

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Saturday and Sunday: Closed

Eastern Time follows EST or EDT depending on the season. Messages received outside our support hours will be reviewed during the next service period. These service hours do not change any legally required privacy-request response deadline.

For purposes of applicable data protection law, Toptieta is the controller of personal information processed for our own business purposes, except where Shopify or another provider acts as an independent controller.